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FAQ
Câu hỏi thường gặp
Return & Refund
Delivery
Yes, we offer returns within 30 days upon receipt.
In case you have had a change of heart, you are welcome to return your order to us. The refund will be processed within two weeks after the return date. Please make sure that the items are returned in a clean and unworn condition with all tags still attached.
For hygiene reasons, all swimwear must still have the hygiene strip. Please note that items purchased in our online store cannot be returned in any of our physical stores.
We always try to issue the refund as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.
Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.
Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service
All refund information will come directly to you from Klarna. For any questions relating to your refund, please contact Klarna directly.
PAY NOW – You can expect to receive a refund confirmation email from Klarna shortly after your return is processed. Your refund will be visible in your bank account within 14 days, but it usually takes less time.
PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed. This will include any instructions on how to make your payment if you have a remaining balance.
SLICE IT – You will automatically receive an updated statement balance. When your return is processed, this will include any instructions on how to make your payment if payment is due.
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